Mycom services are provided from a Sole Source Service and Solution Provider approach and include: |
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• Storage design and integration |
• Network Support |
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Mycom provide services to Melbourne Metro Victorian Area and Australia wide as required.
Mycom Consulting Services uses Service Tracking Software as our primary tool for call management. Mycom has centralised help desk staff who are proficient with Service Tracking Systems. This system incorporates a performance feedback that assures a timely delivery of Certified Technicians, Solutions and Parts. Service Tracking Software quantifies responses and deliverables in real-time. The ability for our dispatch to match the expertise with the request and to measure, monitor and report the outcome of all calls is an invaluable partnership for you, our customer. All Onsite Computer Services field service engineers are certified and have a minimum 3 years experience and have been through level-tested interviews and exam processes prior to employment. This process, coupled with ongoing training and performance incentives, keeps our entire staff of technicians and internal support motivated and fresh. Service and Maintenance Agreements are individually priced depending on the service menu selections which include Onsite Service and Support, Remote Access Control, Help Desk Support, and the length and size of the support requirement. Our flexibility is essential to match what you want or need with a customized program that we both understand. Billing can also be flexible: hourly, monthly, quarterly, semi-annual or annual with discounts available for longer commitments. Mycom Computer Services service delivery system, along with Service Tracking Software logistics has created efficiencies that result in better resolution times for our customers. The benefits of our system have allowed Mycom to provide state-of-the-art services to our customer base. Service, Support and project management is product. Unlike other providers, who may also retail equipment or manufacture equipment, our main revenue is providing a High level of IT support to our client’s needs. As a value add and convenience to Mycom customer’s, can purchase components and hold them as break-fix “just in time stock” this helps streamline spread up the repair process. Key Differentiating Benefit: Mycom recognises both hardware, and the software on every service call while onsite. This helps to assure solutions will be timely and cost-effective. The initial site audit performed at our customers sites gives our 1st line support technicians a comprehensive overview of our customers operation, and equipment this aids in the right technician is chosen. Preventive maintenance keeps Mycom records up-to-date. Matching the skill-set of a technician with a support issue the first time allows everyone to enjoy a timely resolution to almost any service issue. Mycom true benefit is the true coverage capabilities of our work force, components and delivery within an extensive geographic area. Our motto of “service anywhere” can be coordinated through a single call or online request. The professional dispatchers, helpdesk personnel, project managers and logistics teams work together to coordinate technical skills, scheduling, and reporting and customer service all at a central help desk. |
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